The State Bank of India (SBI), the country’s largest lender, is set to recruit approximately 10,000 new employees in the current financial year to bolster its general banking services and enhance its technological capabilities.
SBI has made significant investments in technology to ensure seamless customer service and to strengthen its digital infrastructure.
SBI Chairman C.S. Setty recently announced that the bank is currently focused on both technology and general banking roles, with plans to hire around 1,500 technology professionals at various levels.
“We are looking for specialists in roles such as data scientists, data architects, and network operators. In total, our hiring needs this year will be between 8,000 and 10,000 employees across both specialised and general positions,” Setty said.
As of March 2024, SBI’s total workforce stood at 232,296, including 110,116 officers.
Setty emphasised the bank’s commitment to ongoing employee development through reskilling and upskilling initiatives to meet the evolving needs of customers amid increasing digitalisation.
“Customer expectations and technology are constantly changing, so we are dedicated to reskilling our employees at all levels,” he explained. “We also offer specialised training in niche areas to enhance customer experience.”
In addition to its recruitment drive, SBI plans to expand its network by opening 600 new branches across the country this financial year, focusing on underserved residential areas. As of March 2024, the bank operates 22,542 branches nationwide.
Alongside its extensive branch network, SBI serves its customers through 65,000 ATMs and 85,000 business correspondents. “We serve about 500 million customers, and we take pride in being the banker to every Indian family,” Setty noted.
Looking ahead, Setty aims to transform SBI into the most valued bank, not only for shareholders but also for customers and other stakeholders. “All stakeholders should feel that SBI is the best bank to deal with,” he added.
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