A passenger travelling in the business class of an Air India flight from New Delhi to Newark, owned by the Tata Group, has claimed that the airline served him "uncooked" food and that the seats were dirty, making the journey "nothing short of a nightmare."
In a post made on the microblogging platform 'X' on Saturday, the passenger, Vineeth K, mentioned that despite having the option for cheaper fares with the Gulf carrier Etihad, he chose Air India because it offers a direct service to the US.
"Yesterday's flight was no less than a nightmare.. Booked business class (office trip). The seats were not clean, worn off and of the 35 at least 5 seats were not functional," he said.
Alleging that the flight took off after a 25-minute delay, Vineeth said, "After settling for 30 mins post take off, I wanted to get to sleep (3.30 AM) and realised that my seat doesn’t go to a flatbed, the reason it's not working..." A response from Air India on the matter is awaited.
"After flying with Emirates for a few years, I recently moved to Air India as they offer direct flights to NY, Chicago and London...," the passenger said, adding that these are his frequent travel destinations.
Vineeth stated that he asked the crew to change seats and was then relocated to a different seat.
"Woke up after a few hours, the food was served and it was uncooked (never faced this in AI), the fruits were stale (everyone onboard returned)," he alleged in the post.
"TV/Screen never worked. Not that I would have watched, just tried and it showed 'Not Found' error. After all this, final nail in the coffin is they broke my luggage," the passenger added.
"Bad food, worn-out seat, dirty seat cover, non-working TV (all for Rs 500000 (round trip)), Damaged my luggage," Vineet K further said.
Follow us
