govt-expands-citizen-centric-services-through-umang-digilocker

The government has expanded digital public service delivery through platforms such as UMANG and DigiLocker, with thousands of government services and documents now accessible through mobile applications and web portals, the Rajya Sabha was informed.

 

As of July 31, around 2,575 services were available on UMANG, including 880 Central Government and 1,695 state government services. DigiLocker, meanwhile, offered access to 5,437 document types and services, including 661 from the Centre and 4,776 from states.

 

Union Electronics and Information Technology Minister Ashwini Vaishnaw said the initiatives were aimed at making government services more accessible and reducing the need for physical visits and paper-based processes.

 

UMANG has more than 11.66 crore registered users and recorded around 798 crore transactions over the past three years. DigiLocker has more than 72.43 crore registered users and recorded about 72.86 crore document access transactions during the same period.

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The government has also expanded Common Service Centres (CSCs) to improve access to digital services in rural and remote areas. As of June 30, 4,07,122 CSCs were functional at the Gram Panchayat level, of which 70,069 were operated by women Village Level Entrepreneurs.

 

The centres provide a range of services, including government, banking, insurance, pension, financial and utility payment facilities.

 

The government said UMANG and DigiLocker are integrated with key digital public infrastructure such as Aadhaar, eSign and API Setu. The platforms support secure authentication, digital document verification and consent-based sharing.

 

Both services are also available in multiple Indian languages, with efforts underway to improve accessibility and user experience.

 

The government is promoting digital literacy through programmes such as the Pradhan Mantri Gramin Digital Saksharta Abhiyan (PMGDISHA), alongside awareness campaigns to encourage wider adoption.

 

Departments and state governments are being regularly onboarded to add more citizen-centric services and digital documents to the platforms.