The Centre on Wednesday successfully implemented the 'e-Daakhil portal', an inexpensive, quick, and easy mechanism for reporting consumer complaints in all states and union territories.
The government is also working on launching e-Jagriti, which would speed case filing, tracking, and management, providing a more convenient experience for customers and other stakeholders, according to the statement.
In a statement, the consumer affairs ministry stated that with the recent launch of the e-Daakhil portal in Ladakh, the online platform is now available to customers across India.
The e-Daakhil, launched on September 7, 2020, is an innovative online platform designed to streamline the consumer grievance redressal process, providing an efficient and convenient way for consumers to approach the relevant consumer forum, dispensing the need to travel and be physically present to file their grievances.
Currently, 2,81,024 users have registered on the e-Daakhil portal, and 1,98,725 cases have been filed. Out of this, 38,453 cases have been disposed of.
"With its nationwide reach, it is set to revolutionise the consumer rights landscape in India," said the ministry.
Any consumer or advocate can sign up for the e-Daakhil platform with the necessary credentials by obtaining an OTP to their registered mobile phone or an activation link to their registered e-mail address. They can then proceed with filing a complaint.
Aggrieved consumers can use the portal to lodge complaints to consumer commissioners online, pay the necessary costs, and check the status of their case.
The government remains dedicated to continuously developing and expanding the platform to meet consumers' changing demands, according to the statement.
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