Crisis-ridden airline, IndiGo, is in damage control mode after cancelling hundreds of flights since December 2, which impacted thousands of passengers across the country.
The airline announced on Thursday it will offer travel vouchers worth ₹10,000 to each passenger whose flights were cancelled or delayed for long during December 3-5.
In a statement, IndiGo said it regrettably acknowledges that part of its customers travelling on December 3, 4 and 5 were stranded for many hours at certain airports, and a number of them were severely impacted by congestion.
“We will offer travel vouchers worth ₹10,000 to such severely impacted customers. These travel vouchers can be used for any future IndiGo journey for the next 12 months,” it said.
The compensation would be in addition to the amount that needs to be provided to passengers for flight cancellations under DGCA norms.
Also Read: Indigo Airline chairman apologises, DGCA forms panel
“This compensation is in addition to the commitment under the existing government guidelines, as per which, IndiGo will provide compensation of ₹5,000 to ₹10,000 depending on the block time of the flight, to those customers whose flights were cancelled within 24 hours of departure time,” the statement said.
Even while IndiGo claims to have its operations back on track, fight cancellations continue across airports in the backdrop of a probe by the Civil Aviation Ministry’s DGCA into the reasons for the airline management to have failed at restructuring its internal pilot rostering after new mandatory rest norms for pilots came into effect on November 1.
The country’s largest airline is facing regulatory heat, with the authorities directing it to reduce winter schedule flights by 10 per cent to stabilise its operations.
The carrier was operating around 2,300 flights a day till the disruptions began on December 2.
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