IndiGo will start compensating passengers affected by large-scale flight cancellations earlier this month, beginning next week The Airline will issue Rs 10,000 travel vouchers starting December 26 to passengers stranded due to flight cancellations on December 3, 4, and 5.
This compensation is in addition to the mandatory Rs 5,000 to Rs 10,000 set by the government. The initiative follows a high-level review led by Aviation Secretary Samir Sinha, aimed at ensuring timely payments to all eligible passengers, particularly those who booked directly through IndiGo’s website. It was also decided that passengers who booked tickets directly through IndiGo’s website will start receiving payments within a week, as the airline already has their details.
The airline is also tasked with gathering data from travel agents to facilitate refunds, as many passengers using Online Travel Agencies (OTAs) remain unpaid.The Directorate General of Civil Aviation will monitor the compensation process, while IndiGo’s leadership plans to engage external experts to prevent future operational failures. Operations have stabilized since December 9, with all destinations fully connected by December 8.
IndiGo has been told to collect passenger details from travel agents and online booking platforms and make sure payments go directly to affected customers. The Directorate General of Civil Aviation (DGCA) will track whether compensation is paid successfully, while the civil aviation ministry will monitor the process through its Air Seva grievance portal.
Although IndiGo has started issuing refunds for cancelled flights, many passengers who booked through online travel agencies (OTAs) are still waiting to be paid. This shows coordination issues between airlines and booking platforms, according to reports. MakeMyTrip has already processed refunds worth nearly Rs 10 crore after directions from the DGCA, even before receiving payments from IndiGo.
Earlier, IndiGo Chairman Vikram Singh Mehta said the airline’s board will bring in outside technical experts to work with management and find the root cause of last week’s major flight disruptions. He added that these experts will help prevent such large-scale problems in the future.The company also said that all destinations in its network have been fully restored since December 8, and flight operations have been stable since December 9.
Follow us
