trai-to-add-appeal-feature-in-dnd-app-mycall-revamp-in-march

The Telecom Regulatory Authority of India (TRAI) will introduce an appeal feature in its DND app to allow consumers to escalate complaints that they believe have been unsatisfactorily addressed by service providers, Chairman Anil Kumar Lahoti said on Friday.

Speaking at the launch of the revamped DND and MySpeed apps, Lahoti said the regulator also plans to roll out a redesigned MyCall app in March to enable users to lodge complaints regarding call quality.

“In future, we will also incorporate an appeals feature so that a consumer who is not satisfied with the service provider's response can file an appeal through the app itself,” Lahoti said. He, however, did not specify a timeline for introducing the escalation mechanism.

The updated DND (Do Not Disturb) app, aimed at reporting spam calls and SMS, will now be available in multiple languages. Lahoti stressed that multilingual support is crucial for wider adoption, particularly in far-flung and rural areas. The app will allow complaints to be registered in fewer steps, offer improved preference management and provide more reliable support for dual SIM devices.

The appeal provision is expected to help consumers flag cases where complaints are closed by telecom operators citing incorrect reasons. According to Lahoti, out of 31 lakh unsolicited commercial communication (UCC) complaints received in 2025, 17 lakh — more than half — were reported through the DND app.

“You can now know the name of your sender of a SMS header or a particular 1,600 series number from the app itself,” he said.

TRAI also unveiled a revamped MySpeed app with multilingual capabilities. The new version is designed to test speeds obtainable on 5G networks and allows users to measure performance not only on mobile connectivity but also on fixed-line broadband or Wi-Fi.

In addition to speed and latency, the upgraded app measures jitter and packet loss — factors that affect video streaming and web browsing quality. A web portal has also been introduced, enabling users to test broadband speeds on laptops.

The regulator said the upgrades are part of its broader push to strengthen consumer protection and improve transparency in telecom services.