Punjab will become the first state to launch a Unified Citizen Portal to provide seamless access to a wide range of 848 government services across various departments through a single-window platform. Announcing this at a press conference, Minister of Good Governance and Information Technology Aman Arora said the portal would be launched in six months.
Arora said the Department of Good Governance and Information Technology (DGGIT) has signed a Rs 13-crore Memorandum of Understanding with E-connect Solutions Pvt Ltd for the comprehensive designing, development and maintenance of the Unified Citizen Portal.
He said the portal would be accessible through web, mobile app, Sewa Kendras and WhatsApp to bring governance to citizens' fingertips and ensure maximum efficiency and accountability in the delivery of government services.
A key feature of the single, unified digital gateway portal will be the auto-fetching of documents, eliminating the need for repeated submissions of documents. Once a citizen uploads documents for any kind of service, they will be automatically retrieved for future reference and use. This will streamline services and enhance citizen experience, the minister said.
Arora said the portal would also eliminate the need to visit multiple websites. “With AI-driven workflow engines, it will ensure faster decision-making and reduced service delivery timelines to make governance more citizen-centric. With this initiative, the Punjab government is set to revolutionise digital governance by migrating around 600 offline services to online platforms,” he said.
Also read: Punjab launches digital certificate verification system
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